SONG warrants the cast iron components of products to be free of defects in material and workmanship during normal residential use for as long as the original consumer purchaser owns his or her home. Gloss reduction, scratching, staining and alkaline etching of the finish over time due to use, cleaning practices or water or atmos- pheric conditions, are not manufacturing defects but are indicative of normal wear and tear. This warranty applies only to SONG Cast Iron productsinstalled in the United States of America, Canada or Mexico (North America).
If a defect is found in normal residential use, SONG will, at its election, repair, replace or make appropriate adjustment. Damage caused by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning will void the warranty. Proof of purchase (original sales receipt) must be provided to SONG with all warranty claims. SONG is not responsible for labor charges, installation, or other incidental or consequential costs. In no event shall the liability of SONG exceed the purchase price of the product.
If the cast iron product is used commercially or is purchased outside of North America, SONGwarrants the cast iron product to be free from defects in material and workmanship for one (1) year from the date the product is installed, with all other terms of this warranty applying except duration. All other components other than the enameled cast iron component carry SONG one-year limited warranty unless otherwise specified.
If you believe that you have a warranty claim, contact SONG, either through your Dealer, Plumbing Contractor, Home Center, E-tailer, or by writing: SONG Bath., Attn.: Customer Service, 146 Old Kings Highway, New Canaan, CT 06940, USA. Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, color, finish, the date the product was purchased and from whom the product was purchased. Also include your original invoice. For other information or to obtain the name and address of the service and repair facility nearest you, call 800-960-0543 from within the USA, 1-203-966-3043 from outside the USA.
SONG AND/OR SELLER ARE PROVIDING THIS WARRANTY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SONG AND/OR SELLER DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states/provinces do not allow limitations of how long an implied warranty lasts or the exclusion or limitation of such damages, so these limitations and exclusions may not apply to you. This warranty gives the consumer specific legal rights. You may also have other rights that vary from state/province to state/province. This warranty is to the original consumer purchaser only, and excludes product damage due to installation error, product abuse, or product misuse, whether performed by a contractor, service company or the consumer.
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